Product Support Policy

Product Support Lifecycle

Current Support

Begins from the date a specific version is released and lasts until the next version is released. All customer support services are available.

Extended Support

Begins when a newer version is released and ends after 2 years.

Self-Service Support

Remains available for 7 years after Extended Support ends. This includes Knowledge Base articles, technical documentation, and discussion forums.

End of Support

All support, including online resources, ends 7 years after the release date of a replacement version.

Type of SupportCurrentExtendedSelf-Service
Product documentation, Knowledge Base articles, and discussion forum.
Full support including product updates for critical security and functional bugs, and compatibility issues introduced by Windows updates.
Product updates, including new features, improved OS support, security, and other functionality improvements.
Access to customer support team via online resources.

We recommend using the latest version of the program to receive the best user experience and receive the latest enhancements, bug fixes, and security patches.

For trial version users support is only offered for the most current release.

Support Status

Product ReleasedExtended Support StartExtended Support EndEnd of Self-Service Support
Macro Express Pro 6
(latest)
Macro Express Pro 8 releaseMacro Express Pro 8 release + 2 years
Macro Express Pro 6
v 6.3.3.1
14 April 20213 August 20223 August 20243 August 2029
Macro Express Pro 6
v 6.0.0.1
19 November 20181 August 20191 August 20211 August 2026
Macro Express Pro 4
v 4.9.1.1
18 December 200819 November 201819 November 202019 November 2025
Macro Express 5
(latest)
Macro Express 7 releaseMacro Express 7 release + 2 years
Macro Express 5
v 5.4.0.1
14 April 20213 August 20223 August 20243 August 2029
Macro Express 5
v 5.0.0.1
19 November 20181 August 20191 August 20211 August 2026
Macro Express 3
v 3.11b
5 December 200119 November 201819 November 202019 November 2025

Insight Software Solutions reserves the right to make changes to this Support Policy.