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Begins from the date a specific version is released and lasts until the next version is released. All customer support services are available.
Begins when a newer version is released and ends after 2 years.
Remains available for 7 years after Extended Support ends. This includes Knowledge Base articles, technical documentation, and discussion forums.
All support, including online resources, ends 7 years after the release date of a replacement version.
| Type of Support | Current | Extended | Self-Service |
|---|---|---|---|
| Product documentation, Knowledge Base articles, and discussion forum. |  | | |
| Full support including product updates for critical security and functional bugs, and compatibility issues introduced by Windows updates. | | | |
| Product updates, including new features, improved OS support, security, and other functionality improvements. | | ||
| Access to customer support team via online resources. | | |
We recommend using the latest version of the program to receive the best user experience and receive the latest enhancements, bug fixes, and security patches.
For trial version users support is only offered for the most current release.
| Product | Released | Extended Support Start | Extended Support End | End of Self-Service Support |
|---|---|---|---|---|
| Macro Express Pro 6 (latest) | Macro Express Pro 8 release | Macro Express Pro 8 release + 2 years | ||
| Macro Express Pro 6 v 6.6.2.1 | 13 December 2023 | 4 March 2024 | 4 March 2026 | 4 March 2031 |
| Macro Express Pro 6 v 6.3.3.1 | 14 April 2021 | 16 June 2022 | 16 June 2024 | 16 June 2029 |
| Macro Express Pro 6 v 6.0.0.1 | 19 November 2018 | 1 August 2019 | 1 August 2021 | 1 August 2026 |
| Macro Express Pro 4 v 4.9.1.1 | 18 December 2008 | 19 November 2018 | 19 November 2020 | 19 November 2025 |
| Macro Express 5 (latest) | Macro Express 7 release | Macro Express 7 release + 2 years | ||
| Macro Express 5 v 5.6.2.1 | 13 December 2023 | 4 March 2024 | 4 March 2026 | 4 March 2031 |
| Macro Express 5 v 5.3.3.1 | 14 April 2021 | 16 June 2022 | 16 June 2024 | 16 June 2029 |
| Macro Express 5 v 5.0.0.1 | 19 November 2018 | 1 August 2019 | 1 August 2021 | 1 August 2026 |
| Macro Express 3 v 3.11b | 9 April 2020 | 19 November 2018 | 19 November 2020 | 19 November 2025 |
Insight Software Solutions reserves the right to make changes to this Support Policy.
Insight Software Solutions, Inc.
PO Box 106
Kaysville, UT 84037
USA